Privacy Policy

Last updated: 13 July 2026

1. Introduction

Casa Blanc Events Pty Ltd ("Casa Blanc", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose personal information through casablancevents.com.au (the "Website") and in the course of running our events venue.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, email address and phone number

  • Event details you provide (e.g. event date, guest numbers, enquiry details) when you submit an enquiry or booking request

  • Correspondence you send us via email, phone or our contact/enquiry forms

  • Payment and billing details where relevant to a confirmed booking (processed via our booking/proposal system)

  • Technical information such as IP address, browser type and pages visited, collected automatically via Google Analytics and similar tools.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Submit an enquiry or contact form on our Website

  • Email, call or otherwise communicate with us

  • Sign up to receive marketing communications from us

  • Browse our Website (via cookies and analytics tools such as Google Analytics).

4. Why We Collect, Hold, Use and Disclose Personal Information

We use personal information to:

  • Respond to enquiries and provide quotes for venue hire

  • Manage and administer confirmed bookings

  • Send you marketing communications, where you have consented (in line with the Spam Act 2003 (Cth)) — you can opt out at any time

  • Improve our Website and marketing through analytics

  • Comply with our legal obligations.

5. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to trusted third parties who help us operate our business, including:

  • Our booking/proposal and CRM platforms

  • Google (Analytics, Search Console, Ads) for website performance and marketing purposes

  • Our email marketing platform, where you have subscribed

  • Preferred vendors or suppliers, only where necessary to coordinate your event and with your knowledge

Some of these providers may store or process data on servers located outside Australia (for example, the United States). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

6. Cookies and Analytics

Our Website uses cookies and tools such as Google Analytics to understand how visitors use our site and to improve our marketing. You can disable cookies through your browser settings, though this may affect your experience of the Website.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including through secure storage systems and restricted access.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

11. Contact Us

Casa Blanc Events Pty Ltd

31 Zinc Circuit, Cranbourne North VIC 3977, Australia

Phone: +61 425 795 007

Website: casablancevents.com.au